Troubleshooting

How do I know if my Catch Report has successfully submitted?

​ You can tell you have successfully submitted a catch report if, when it appears in your trip log, it does not have a cloud icon beside it.	​
​ If a report is in your trip log, but has the cloud icon beside it, your report has been saved but not submitted. This happens if you submit a report when your phone does not have reception. You will receive an error message when this occurs. When you have returned to reception, submit this trip by opening it in your trip log, scrolling to the bottom and tapping submit.	​
​If your report has not appeared in your trip log or season report, it has not been saved or submitted . You may have exited from your Catch Report before submitting it, causing your data to be lost. Your catch report will not save or submit until you have reached the screen shown on the right. Note: Only your reports will appear in your trip log. Catch you have reported on behalf of another fisher, will not appear here.	​

Blank trip log, but catch showing in season report

Some users have reported making catch reports but the catch data is only appearing in their season report and not in their trip log. If you have encountered this issue, you can fix it by uninstalling and reinstalling the app. You will then need to re-register for catch reporting.

If your device uses an Android operating system (e.g. Samsung, Oppo or Google) you may also need to clear the app cache after uninstalling an reinstalling. To do this:

1. Go to your phone settings and tap 'Apps'
2. Find 'Fishing Tas' and tap on it
3. Select 'Storage'
4. Tap 'Clear data'

Duplicated or missing report, incorrect catch data or issues when submitting report

If your catch report has appeared in your trip log without the cloud icon beside it, you have successfully submitted your report. Only your catch data will appear in your trip log. Fishers that you have reported on behalf of will not appear in your trip log, but their catch reports will submit alongside your report.

If you encounter any issues when submitting your report, such as

You can email fishingapp.feedback@nre.tas.gov.au.

Please specify what issues you encountered, any corrections that need to be made, and whether you would like a response to confirm we received your catch report.

I have phone reception, but my report still won't send

To send a report your phone must have internet connection, either via mobile data or a Wi-Fi connection. If you continue to receive the error message even when you think you should have a connection, check the following:

• Mobile data is turned on – To send your report using phone reception, your mobile data must be turned on. You can check mobile data is on in your phone settings.
• You have 4G reception – You must have 4G reception or better in order for the app to send a report using your phone data.
• Aeroplane mode is turned off – If you have aeroplane mode on, your mobile data and Wi-Fi will be switched off. If you are having trouble sending a report, check that Aeroplane mode is off in your settings.
• Wi-Fi is turned on and connected – If you don’t have phone data or are unable to send a report using phone reception, you can also submit your reports via a Wi-Fi connection. To do this, your phone must have Wi-Fi enabled, and be connected to a network.
• Registered for catch reporting on multiple devices - You may also encounter this error if you have registered for catch reporting on multiple devices. Only the device you most recently registered will be able to submit a catch report. To submit a catch report on your current device you can uninstall and reinstall the app and re-register for catch reporting.

If the above steps do not resolve your issue, please email to fishingapp.feedback@nre.tas.gov.au and make your catch report to the telephone reporting service (1300 720 647).

I accidentally cancelled a report. Can I recover it?

When you cancel a report, you will lose all data you entered in that Catch Report. If you accidentally cancel a trip, you will need to start a new Catch Report and re-enter your data.

Catch reporting working slowly

If you are in an area with poor reception, your app may work slowly as it switches between online and offline mode.

You can improve app functionality by turning on aeroplane mode while you are filling out your report.
You will need to turn aeroplane mode off and reconnect with reception to submit your report.

I'm missing fish species from the species list

The species list contains over 150 fish species found in Tasmanian waters.

If you can't see all of these species on your list, check which filter you currently have on.

To do this:

​ 1. Tap the filter icon in the top right-hand corner of the screen	​
​2. Check which filter you currently have on. To see all fish species, make sure "All" is selected. In the example to the right, "Favourites" is selected, so only fish you have favourited are displayed.	​

Why isn't my map loading?

The maps in the Fishing Tas app are available even when you are offline. However this means that they can sometimes be slow to load when you first open the app, especially on older devices or devices that are low on storage.

Depending on your device, you may need to allow up to 10 seconds for the maps to first load when you are in reception. If you are offline when you first load the map, you may need to allow up 40 seconds for the map to load on older devices.

Why won't the map zoom to my location?

 

When you tap the location icon on your map, the map will automatically zoom to your location.

For this feature to work, make sure you have 'Location' turned on in your phone settings, and that you have given the Fishing Tas app permission to access your location.

If you are still having issues, try turning your phone's location off and on again.

I can't see area restrictions/boat ramps/fishing spots on the map

If you can't see a layer on your map (e.g. area restrictions) it may be because you have that layer turned off. You can check which layers are displayed on your map by tapping the layer icon in the top right corner. Selected layers are in blue.