Troubleshooting

​​We want to make the Fishing Tas app the best it can be.

If you have run into problems when using the app, please check below for some possible solutions.


Does your app have the latest update?

We are continually improving and updating the app, which include solutions to technical issues. If you have encountered a problem, please check that you have the latest version of the app.

You can do this by looking up the app in your relvant app store. If an update is available, there will be an 'Update' button you can tap under the app store listing.

Click on the images below to check if your app needs an update.

Get it on Google Play

Reporting a new issue

Encountered a problem that doesn't have a solution below? Please email us at fishingapp.feedback@nre.tas.gov.au so we can identify the best way to fix it.

Please include as much detail about the issue as you can, such as what, when, and where the issue occurred and the type of device you are using (e.g. Samsung Galaxy A5, iPhone 10). This will help our developers identify and solve your issue faster.

If you have ideas to make the app better, we also want to hear from you.

Your feedback will make sure we can keep improving future versions of the app.

Catch reporting

I made a mistake in my details when registering for catch reporting

It's important that the details you enter when registering for catch reporting match what is on your licence.

If you have made a mistake when entering your details, log out and re-register with the correct details. You must have the latest version of the app to be able to log out.

SEND FAILED message

If you make a Catch Report with Fishing Tas app when there is no reception, you will receive a 'SEND FAILED' message. If you receive this message, your report has not successfully submitted and has been saved as an unsent report.

Catch report send failed

You will receive this message if your attempt to submit a report has failed.

If you have the lastest version of the app, when you have an unsent report, there will be a red dot on the catch reporting tab and a warning on the catch reporting home screen. Unsent reports will automatically submit the next time you open the catch reporting tab when you phone has internet connection. When these reports have successfully submitted, the red dot and warning will disappear.

Screenshot of Fishing Tas app showing unsent report warning

When you have an unsent report, a red dot will appear on the catch reporting tab and a warning will display on your catch reporting homescreen.

If you do not have the latest version of the app, you will need to submit unsent reports from the trip log.


I have phone reception, but my report still won't send

To send a report your phone must have internet connection, either via mobile data or a Wi-Fi connection. If you continue to receive the error message even when you think you should have a connection, check the following:

  • Mobile data is turned on – To send your report using phone reception, your mobile data must be turned on. You can check mobile data is on in your phone settings.
  • Aeroplane mode is turned off – If you have aeroplane mode on, your mobile data and Wi-Fi will be switched off. If you are having trouble sending a report, check that Aeroplane mode is off in your settings.
  • Wi-Fi is turned on and connected – If you don’t have phone data or are unable to send a report using phone reception, you can also submit your reports via a Wi-Fi connection. To do this, your phone must have Wi-Fi enabled, and be connected to a network.
  • Registered for catch reporting on multiple devices - You may also encounter this error if you have registered for catch reporting on multiple devices. Only the device you most recently registered will be able to submit a catch report. To submit a catch report on your current device you can uninstall and reinstall the app and re-register for catch reporting.

If the above steps do not resolve your issue, please email to fishingapp.feedback@nre.tas.gov.au and make your catch report to the telephone reporting service (1300 720 647).

I accidentally cancelled a report. Can I recover it?

When you cancel a report, you will lose all data you entered in that Catch Report. If you accidentally cancel a trip, you will need to start a new Catch Report and re-enter your data.

Catch reporting working slowly

If you are in an area with poor reception, your app may work slowly as it switches between online and offline mode.

You can improve app functionality by turning on aeroplane mode while you are filling out your report.
You will need to turn aeroplane mode off and reconnect with reception to submit your report.

Map

Why isn't my map loading?

The maps in the Fishing Tas app are available even when you are offline. However this means that they can sometimes be slow to load when you first open the app, especially on older devices or devices that are low on storage.

Depending on your device, you may need to allow up to 10 seconds for the maps to first load when you are in reception. If you are offline when you first load the map, you may need to allow up 40 seconds for the map to load on older devices.

Why won't the map zoom to my location?

Location icon 

When you tap the location icon on your map, the map will automatically zoom to your location.

For this feature to work, make sure you have 'Location' turned on in your phone settings, and that you have given the Fishing Tas app permission to access your location.

If you are still having issues, try turning your phone's location off and on again.

I can't see area restrictions/boat ramps/fishing spots on the map

If you can't see a layer on your map (e.g. area restrictions) it may be because you have that layer turned off. You can check which layers are displayed on your map by tapping the layer icon in the top right corner. Selected layers are in blue.

Why am I having trouble installing the app?

There are two main reasons why you might be having trouble installing the Fishing Tas app.

  • Your phone doesn’t have enough storage. You need at least 640 MB of free space on your device to download and install the Fishing Tas app. If you don’t have enough space,​ you won’t be able to install the app.
  • You’re running on an old operating system. If you have an old phone, it may no longer be receiving operating system updates. Unfortunately, devices that use an operating system older than Android 5.1 (e.g. Samsung Galaxy J1 or older) or iOS 13 (e.g. iPhone 6s or older) will not be able to install the app.

If you are a recreational rock lobster fisher and are having trouble installing the app to report your catch, you can still make your catch reports using the telephone reporting service (1300 720 647).


    Hotline

    Fishwatch Report illegal fishing

    0427 655 557

    What to report? arrow button

    Contact us

    Recreational Fishing

    Level 3, 134 Macquarie St

    Hobart TAS 7000

    Phone: (03) 6165 3233, 1300 720 647

    Email: fishing.enquiries@nre.tas.gov.au

    Commercial Fisheries

    Level 3, 134 Macquarie St

    GPO Box 44

    Phone: (03) 6165 3000, 1300 368 550

    Email: commercial.fisheries@nre.tas.gov.au

    Commercial Fisheries Licensing

    Level 1, 134 Macquarie St

    GPO Box 44

    Phone: (03) 6165 3000, 1300 368 550

    Email: fisheries.licensing@nre.tas.gov.au