We want to make the Fishing Tas app the best it can be.
If you have run into problems when using the app, please check below for some possible solutions.
Encountered a problem that's not on this list? Please email us at email@example.com so we can identify the best way to fix it. If you have ideas to make the app better, we also want to hear from you.
Your feedback will make sure we can keep improving future versions of the app.
I'm missing fish species from the species list
The species list contains over 150 fish species found in Tasmanian waters.
If you can't see all of these species on your list, check which filter you currently have on.
To do this:
1. Tap the filter icon in the top right-hand corner of the screen
2. Check which filter you currently have on. To see all fish species, make sure "All" is selected.
In the example to the right, "Favourites" is selected, so only fish you have favourited are displayed.
Why isn't my map loading?
The maps in the
Fishing Tas app are available even when you are offline. However this
means that they can sometimes be slow to load when you first open the
app, especially on older devices or devices that are low on storage.
on your device, you may need to allow up to 10 seconds for the maps to
first load when you are in reception. If you are offline when you first
load the map, you may need to allow up 40 seconds for the map to load on
Why won't the map zoom to my location?
When you tap the location icon on your map, the map will automatically zoom to your location.
this feature to work, make sure you have 'Location' turned on in your
phone settings, and that you have given the Fishing Tas app permission
to access your location.
If you are still having issues, try turning your phone's location off and on again.
I can't see area restrictions/boat ramps/fishing spots on the map
you can't see a layer on your map (e.g. area restrictions) it may be
because you have that layer turned off. You can check which layers are
displayed on your map by tapping the layer icon in the top right corner.
Selected layers are in blue.
I made a mistake in my details when registering for catch reporting
It's important that the details you enter when registering for catch reporting match what is on your licence. If you have made a mistake when entering your details, you will need to uninstall and reinstall the app.
An edit function is currently in development and will be available in future versions of the app.
How do I know if my Catch Report has successfully submitted?
can tell you have successfully submitted a catch report if, when it
appears in your trip log, it does not have a cloud icon beside it.
If a report is in your trip log, but has the cloud
icon beside it, your report has been saved but not submitted. This happens
if you submit a report when your phone does not have reception. You will receive an error message when this occurs.
When you have returned to reception, submit this trip
by opening it in your trip log, scrolling to the bottom and tapping
|If your report has not appeared in your trip log, it has
not been saved or submitted. You may have exited from your Catch Report
before submitting it, causing your data to be lost.|
Your catch report will not save or submit until you have reached the screen shown on the right.
your reports will appear in your trip log. Catch you have reported on
behalf of another fisher, will not appear here.
I have phone reception, but my report still won't send
send a report your phone must have internet connection, either via
mobile data or a Wi-Fi connection. If you continue to receive the error
message even when you think you should have a connection, check the
- Mobile data is turned on –
To send your report using phone reception, your mobile data must be
turned on. You can check mobile data is on in your phone settings.
- You have 4G reception – You must have 4G reception or better in order for the app to send a report using your phone data.
- Aeroplane mode is turned off
– If you have aeroplane mode on, your mobile data and Wi-Fi will be
switched off. If you are having trouble sending a report, check that
Aeroplane mode is off in your settings.
- Wi-Fi is turned on and connected
– If you don’t have phone data or are unable to send a report using
phone reception, you can also submit your reports via a Wi-Fi
connection. To do this, your phone must have Wi-Fi enabled, and be
connected to a network.
The Fishing Tas app will save complete Catch Reports, regardless of whether an internet connection or reception is available.
I accidentally cancelled a report. Can I recover it?
you cancel a report, you will lose all data you entered in that Catch
Report. If you accidentally cancel a trip, you will need to start a new
Catch Report and re-enter your data.
Why am I having trouble installing the app?
There are two main reasons why you might be having trouble installing the Fishing Tas app.
- Your phone doesn’t have enough storage. You need at least 365 MB of free space on your device to download and install the Fishing Tas app. If you don’t have enough space, you won’t be able to install the app.
- You’re running on an old operating system. If you have an old phone, it may no longer be receiving operating system updates. Unfortunately, devices that use an operating system older than Android 5.1 (e.g. Samsung Galaxy J1 or older) or iOS 13 (e.g. iPhone 6s or older) will not be able to install the app.
If you are a recreational rock lobster fisher and are having trouble installing the app to report your catch, you can still make your catch reports using the telephone reporting service (1300 720 647).